Complaints Process

Northern Suburbs Netball (NSN) is dedicated to providing a safe, fair, and respectful environment for everyone involved in our game. We are committed to ensuring all parties are heard, following the principles of natural justice, and resolving issues at the lowest appropriate level whenever possible.

Our Commitment to Fair Process

Every person involved in a complaint has the right to:

  • Be informed of the complaint details, subject to privacy considerations.

  • A reasonable opportunity to respond to any allegations.

  • Impartial treatment and respect throughout the entire process.

  • A bias-free consideration of the facts presented.


Who Can Lodge a Complaint?

Any individual involved with NSN may make a complaint.


Complaints may be submitted regarding:

  • Behaviour: Including abuse, harassment, or general misconduct.

  • Game Issues: Umpiring, scoring, or eligibility concerns.

  • Regulatory Breaches: Violations of NSN rules, policies, or our constitution.

  • Integrity: Any conduct impacting the fairness or safety of the game.

 The Complaint Process: Step-by-Step

Step 1: Informal Resolution (Encouraged First)

Whenever appropriate, please try to resolve the concern directly with the coach, manager, umpire, or school delegate to find a quick, informal solution.


Step 2: Lodging a Formal Complaint

If the issue is serious or remains unresolved, a formal complaint must be:

  • Written: Submitted via the official NSN complaint form to the Secretary.

  • Timely: Lodged within 7 days of the incident.

  • Detailed: Include what happened, who was involved, and the date, time, and location.

  • Authorized: Signed by a School Principal or Deputy Principal, or an NSN Executive Committee Member if the complainant is not associated with a school.


Step 3: Assessment & Investigation

  • Acknowledgement: NSN will acknowledge your complaint within 3 working days.

  • Categorization: The Complaints Committee will determine if the matter is Minor, Serious, or Vexatious.

  • Evidence: The committee may request written statements, gather witness accounts, or seek expert input, such as from an umpire advisor.


Step 4: Decision & Outcomes

A final decision will be made within 5 working days of the committee receiving all necessary information.


Complaints principles: 

Confidentiality: All complaints are handled confidentially within the limits of the process and recorded in a private register.

Independence: The Complaints Committee consists of three independent members who must declare any conflicts of interest.

Record Retention: Records are typically kept for 2 seasons before identifying information is removed or destroyed.